- Lab Portal Comms - Emails Sent: Email copy for visibility—so the DAPs can see what customers have received. These emails have NOT been sent to tier-1, at-risk, or mixed-phase customers.
- DAPs - Lab Portal Cohort Communications: Templated emails for DAPs to send (e.g. high risk)
Each customer is being asked to complete a confirmation survey so we can capture information about their courses, their current LMS (and admin info), confirm their participation and more.
Marketing has NOT sent these surveys to customers marked as Tier 1, at-risk, or mixed-phase. Please do not fill out this survey yourself.
Cohort Confirmation Survey - Fall 2025: Where Standard Phase 1 customers are being asked to confirm their assigned cohort (or flag if they want to discuss).
Cohort Confirmation Survey - Spring 2026: Where Standard Phase 2 customers are being asked to confirm their assigned cohort (or flag if they want to discuss)
Cohort Confirmation Survey - ESL Fall 2025: Where ESL (Phase 1) customers are being asked to confirm their assigned cohort (or flag if they want to discuss).
Cohort Confirmation Survey - Spring 2026: Where HOL (Phase 2) customers are being asked to confirm their assigned cohort (or flag if they want to discuss)
-
Lab Portal Confirmation - Survey Monkey Data: The raw confirmation survey data from Standard Phase 1/Phase 2 and ESL/HOL customers.
This may not be as updated as Planhat, as many tier-1, at-risk, and mixed phase customers are being confirmed through other avenues (DAP outreach, during meetings, etc.).
Planhat Dashboard: Please see Planhat for the most updated full picture of Lab Portal confirmations
The table below captures all internal trainings and customer-facing webinars/training opportunities. The slides linked are for internal use only, do not share internal slides or trainings with customers. Please point them to the appropriate FAQs (see FAQ section) and training sessions as outlined below.
| What | Description |
|---|---|
Internal training recording of the why behind the Lab Portal, pain points for students and how the new Lab Portal solves for them, and a platform walkthrough |
|
Recording: Lab Portal Training: Instructor Experience, Course Set Up |
Internal training recording of the why behind the Lab Portal, pain points for instructors during course set up and how the new Lab Portal solves for them, plus a platform walkthrough |
Recording: Lab Portal Training: Instructor Experience, Customization |
Internal training recording of the why behind the Lab Portal, pain points for instructors when it comes to customization and how the new Lab Portal solves for them, plus a platform walkthrough |
Lab Portal Training Slides - Student & Instructor Experience |
The slide deck used for all internal Lab Portal Trainings about the student and instructor experience (pt 1 and pt 2). |
Summarizes all changes at SI, with a significant portion focused on the Lab Portal. This is a private Youtube link so it can be shared with customers who didn't register or attend |
|
Lab Portal Webinar Slides (from the Product Updates webinar) |
The Lab portal slides broken out from the Product Updates webinar. Do not share these slides with customers. |
Where customers can register to attend a training, based on the date/time that works best for them |
|
Customer Lab Portal Training - Meeting Links by Date & Session |
DAPs can get individual links to each customer training to join or share with customers. Use only if necessary—as the ideal process would be that customers register for their training and don't rely on individual shared links. |
Customer FAQs: A customer-facing resources to find answers to common questions about the Lab Portal migration process and platform
Internal FAQs: Where internal teams can find answers to common questions about why we made this change, how the Lab Portal impacts specific customer segments, timelines, etc.
Talking Points for DAPs to prep for and guide conversations with customers about the new Lab Portal.
This document outlines the critical messages about the transition to Science Interactive’s new Lab Portal, as well as key benefits, opportunities, and requirements. These talking points will help you communicate to your customers about:
- The pilot opportunity and experience (may no longer be relevant after Summer 2025)
- The benefits of the new platform and how it addresses customer feedback on SI Cloud
- What’s required of all customers
- How we are supporting customers with significant customization in SI Cloud today
All of these messages have been approved internally, and you may use any or all of these when communicating directly with Science Interactive customers.
This may a bit of a repeat from some of the other resources shared in other sections. But to be extra clear, here are the following resources you can share with customers.
- Customer FAQs: A customer-facing resources to find answers to common questions about the Lab Portal migration process and platform
- Customer Lab Portal Training - Registration Page: Where customers can register to attend a training, based on the date/time that works best for them.
- Recording - Product Updates Webinar: Summarizes all changes at SI, with a significant portion focused on the Lab Portal. This is a private Youtube link so it can be shared with customers who didn't register or attend.
[email protected]: Where customers can send questions or concerns to our team—mainly being monitored by Amanda, Ashley, and Cait. If a customer confirms their cohort with you over email, please forward to this inbox for