Science Interactive Group Knowledgebase

StarLab Fulfillment Process Overview

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1. Customer card is created by Sales team

Include primary billing contact information and Simulation Curriculum contact information.

See instructions here.

2. Sales quote is created by Sales team

3. Purchase Order is received from customer

3.1. Send order to [email protected] for processing

3.2. Confirm custom designs on dome at same time

4. Enter purchase order into Business Central

4.1. Email confirmation sent to customer from sales support

4.2. Email notification of new order to [email protected] and sales rep from sales support

5. Purchasing will send PO to Simulation Curriculum for software

5.1. Provide Simulation Curriculum contact information from customer card

5.2. Simulation Curriculum sends License Key and activation information via email back to purchasing.

5.3. Purchasing adds License Key(s) to Comments on sales order and send to Product Specialist for install

6. Purchasing will review raw material for needed purchases

7. Software installation onto preferred computer (Mac vs PC)

  • License key
  • Product activation
  • Correct drivers

8. Computer given to production

8.1. Adjust settings on software

9. Begin production order

9.2. Cutting, machine shop, painting

9.3. Final assembly of all major components

  • Projector
  • Computer
  • Case

9.4. Test of dome and software

9.5. Document all serial numbers

9.6. Audit of customer information and software to order

9.7. Hard copy of serial numbers and licenses provided in order via template

10. Post production orders

11. Package and ship via freight

12. Post Sales Order and Invoice

13. Internal email sent with confirmation of shipping

14. Customer training completed by Chris Vaughn or Pat McCorde

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