This error can occur in several ways, including if a student enters a voucher code in place of a kit code, if the student misses changing the prefix on an SI Cloud kit code, or if there is an actual error in the kit code. For students who encounter this error, they are unable to enter their course.

Students

Several reasons this error may occur:

• Student did not change prefix from LP- to SILP0
• Student has typo'd the access code
• Student is entering a voucher code into the kit code box
• Kit code was not uploaded to the Mobius database (rare)

• Confirm student is not attempting to input a voucher code
• Provide faculty/student access to the Why Isn't My Kit Code Working knowledge base article
• If after verifying they have updated the prefix the code is still not working, submit a ticket

Please submit a ticket with the following information:

• School
• SKU
• Course Name or Link to course
• The kit/access code being used

The kit code will be shared with Systems team to determine whether there is an issue occurring. If there is an underlying issue with the kit code that cannot be resolved, then a new kit code will be generated for the student.