Students using the trial period for content access before ordering a kit are unable to place an order through Mobius/purchasing platform connection. In its current state, students would need to wait until the end of the trial period to complete their order.  

Students

This error is related to the type of license we are using for our students. Our license is a course-level license, rather than an institutional-level license. This allows our students to enroll in multiple courses, but does not allow the system to set up trial license purchasing.

This error will impact any student who elects to defer purchase and use the trial period. These will likely come in as tickets from the faculty or the student looking for more details on how to order.

In the short term, this error will be resolved by providing the student with a purchasing link to complete their order. This will allow the student to purchase by credit card/voucher code and receive their kit ahead of the trial period being completed. Once the kit is received and the trial period is over, the student will be able to enter their kit code.

*Note we are in the process of updating the confirmation email to include the kit code. Until that is live, if a student places a kit order using the purchasing link and the trial expires before the kit arrives, we can provide an access code to the student.

If the course already has a purchasing link available on the list, provide the student/faculty member with the purchasing link to complete their order.

If the course does not have a purchasing link available, submit a ticket with the following information:

• School
• SKU
• Course Name or Link to Course