Students complete the purchase of their lab kit from the purchasing site, but their course curriculum is not unlocked once they return to the SI Lab Portal.

Students

Students miss pressing the "Return to SI Portal" button. This step is essential to unlock the content - the Return to SI Portal button pushes the kit code from the purchasing site back to the curriculum site to unlock course access. If this button is not pushed, students will not complete the unlocking of their course.

This error will impact any student who does not select the Return to SI Portal button. It will most frequently be seen as a student contacting us because they completed their purchase but can't access the kit.

After completing a purchase, the assigned kit code is stored in the back end of the Magento purchasing platform. In this situation, we can simply look up the students kit code and provide it to them. Access to the Magento site is available to curriculum, customer service, and systems - any of these teams can pull this information as needed.

An update is also coming to the SI Purchasing Portal to move the button from the bottom of the page to the top with clearer verbiage not to exit out of the confirmation page.