Types of Institution Users
- Instructor: Can be assigned to teach courses
- Institution Admin: Can clone sections, add users, modify instance information, cannot teach courses
- Instructor Admin: Can do all an institution admin can do, but can also be assigned to teach courses. To set, use the "Instructor" role and check the checkbox for Admin.
1. In the Institution's page on Cloud, click "Add an Institution User"
2. Use the instance request to fill out the form
3. Click "Save"
Troubleshooting
If the "Save" button is inactive
Solution: Check to make sure all the starred fields are filled out. Fill them out if they're not.
Cause: If the "Save" button is still inactive, the instructor's email address has likely already been used either as another instructor or as a student account. This is very common
Solution:
- Search for the email address in the "Student" tab of Cloud to see if it has been used as a student. If the email appears under a student account, the account must be cleared before you can finish creating the instructor account.
- Contact the Product Management team. The product Management team will clear the student account associated with the email. Once that is done, you can continue making the email.
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