Follow this process when your client wants to integrate SI Cloud or their eScience Labs content with their Institution's LMS.
To ensure optimal results, follow all steps in order.
1. Gather all appropriate information from the client.
- Which LMS do they use?
- How many class sections will there be?
- Do any additional admin personnel need access to the content? (i.e., instructional designer, IT staff, LMS admin, department head, etc.)
2. Send the client their Cloud credentials and appropriate LMS information.
Access relevant Outlook templates here:
If the client encounters errors, direct them to our LMS Troubleshooting Knowledgebase.
If the client's errors are not covered in the Knowledgebase, direct them to our online ticketing system found here. This is the correct procedure of getting our instructional designer involved in the situation. DO NOT distribute the contact information of the instructional designer to clients outside of this procedure.
If phone contact with the client is required by the instructional designer, the sales representative for that client must be on the call.
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