This document describes the process and policies for requesting and creating instances in SI Cloud. This process includes the DAS/DAP, Engineering, Implementation and Curriculum teams.
Process
- DAS/DAP receives a signed adoption agreement from a client and submits a New Adoption or SKU Change form.
- BOM Engineer exports the kit from Experlogix to BC and CRM, then requests a BOM check from Curriculum.
- Curriculum completes a BOM check/QC and creates the master course.
- Curriculum notifies the BOM engineer of any required changes to the BOM and confirms creation of the master course.
- BOM Engineer sends release email to everyone involved in the process. The kit is now released.
- DAS/DAP submits a completed Instance Request form for an implementation specialist to complete.
- Implementation specialist creates the institution, instructor, and instance in Cloud.
- Implementation specialist responds to the DAS/DAP with instance information.
- DAS/DAP sends URL and temporary password to instructor.
Policies
- Instance requests may be submitted prior to kit release. However, instances will not be created until the kit has been officially released via email by the BOM engineer.
- Implementation specialists strive to complete instance requests within one business day of receiving a complete and accurate IR form.
- Instance Requests must be filled out using the appropriate form.
Notes
- Implementation team: See “How to Create an Instance in Cloud” in ScreenSteps for instructions.
0 Comments
Add your comment