After trying to add an institution user, you may click "Save" only for nothing to happen and for the screen to revert to the Institution User Creation Form. There are a few reasons that this can happen.
1. In the Institution's Overview page, scroll to the bottom and select the "show deactivated users" box.
2. If the User that you are trying to add is listed, select their name. If they are not listed, skip to the next set of instructions.
3. On the top right of the Edit User page, select "Activate User."
4. Select "Confirm."
1. Search for the User's email in the Student tab.
2. If the User's email does not appear in the list, skip to the next set of instructions. If the User's email DOES appear in the list, contact the product manager to have the error resolved.
Search using the instructor's name with the "By Instructor" button selected.
If the instructor's name appears, notate the attached institution.
Find the institution in the Institution tab.
Select the user's name in the user list.
The Edit User page will show you what email is attached to that name.
- If the email address is different from the one you are trying to register, then this is not the issue and you need to contact the Product Manager to resolve the issue.
- If the email address is the same, that means the user is already registered in a different Institution. As Cloud only allows one institution per email address, the Sales Rep must contact the Instructor to see which institution they would like that email to be attached to. They can use a new email for the new institution, or you can contact the Product Manager to have the email removed from the old institution.
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