Please send this instructor help article on Grades not transferring prior to contacting the LMS specialist for assistance.
1. Check the "Enable grading" is selected in the course in question.
If "Enable grading" is not selected:
- Click the check box next to "Enable grading"
- Select save on the course page
- Have the instructor hit save on one graded item per lesson, per student
- Have the instructor check that grades are syncing
2. If some students' grades are not moving over to the LMS Grade book, have instructors check that students are navigating to the lessons through the LMS lesson links.
If an instructor has provided students with the enrollment link at any point, they need to direct students toward the specific lesson links in their course. If students don't select each lesson link their grade will not sync.
3. If no grades are moving over, have instructors:
- Ensure students are accessing the lesson links in the LMS (not the enrollment link or the course link)
- Check that the setup of the links is correct
- Check that lessons are linked to the grade book
If any of those items get fixed in this process, students may need to select lessons in the LMS again and the instructors will need to hit save on one graded item per lesson, per student.
If this does not resolve the issue, submit a support ticket.
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