This error occurs when:
- an instructor's email from the LMS does not match the email in HOL Cloud
- a course designer/admin selects the link in the LMS and is not the instructor in HOL Cloud
Please send this instructor help article on ERROR 4002 prior to contacting the LMS specialist for assistance.
1. Verify that the instructor's email in HOL Cloud is the same email address they use to login to their LMS account.
2. If it is not the same, change it in the institution page.
Instructors have the ability to do this themselves in the "My Account" page on HOL Cloud.
3. Have instructors clear their cache and cookies in their browser settings and log back into their LMS after they have done this.
If this does not resolve the issue, submit a support ticket.
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