The red circle issue occurs occasionally when a student is unable to select an answer to a question in Cloud. Instead, a red or white circle with a line through it appears when they hover over the question. This error must be resolved by our developers. Customer Service is responsible for reporting these issues to the support team.
Sales Team: if a student reports a red circle issue to you, please pass the information directly to platform support. Do NOT reach out to our developers directly.
1. Collect the relevant information from the student.
- Student's name
- Institution name
- Student's email address
- Course title
- Lesson name
- Question at issue
2. Create the internal ticket and submit it.
Find the ticket submission form here.
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