To receive prompt responses to support requests, please follow the guidelines below. Failure to follow these guidelines may result in your request not being responded to.
- Sourcing/Custom Materials Questions for kitting If necessary outside of the custom material pricing process, send question to Derick Douglas at [email protected].
- Material Questions/Specs Send request to Alex Cruce at [email protected]
- Priority/Expedite Follow up Wait 48 hours after submitting your request for a priority shipment or build, and then contact Derek Riddle at [email protected]
Expedite requests should be first submitted through this process in Business Central if available, otherwise, sent to [email protected].
- Re-activate sku Send request to Derick Douglas at [email protected].
- RMA Status Send request to Johannah and Charlotte at [email protected]
- Customer Feedback on Shipping Issues Share feedback to Derek Riddle at [email protected]
- Customer Feedback on Quality Issues Share feedback or concern to [email protected]
- Customs Documents Send request to Johannah Matthews at [email protected]
- Regulatory Documents Send request to Rahul Valvadas at [email protected]
- Invoice Requests Forward email request to [email protected] . Accounting will send the invoice directly to the customer.
- Accounts Payable requests Send email request to [email protected]
- Sales Tax Certificate/Sales Tax Questions Send email request to [email protected]
- Other Accounting Requests including kit voucher sales orders, vendor forms, payments for invoices, send email request to [email protected]
- Contents List Access from CRM following this process
- Purchasing Link Question Send question to Anthony Nelson at [email protected]
- SDS Request Check if the item requested is in Business Central and that the requestor is an active customer. If not, mark the request as spam. If yes, check Science Interactive site for available SDS. If not found, request from Jack Stetson at [email protected].
Science First Only
- Sourcing/Custom Materials Questions for Science First Send request to Jeremy Folliett at [email protected] and Rahul Valvadas at [email protected].
- Custom Net Quotes Send request to Jeremy Folliett at [email protected] and Alex Wilson at [email protected]
- Customer Concerns for Science First Share feedback to Derek Riddle at [email protected]
- Request for Updated Ship Date for Science First Send request including sales order number to Derek Riddle at [email protected] and Jeremy Folliett at [email protected]
- Shipping Method Correction for Science First Request should be handled by sales support at [email protected]
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