Please report instructor reported quality issues by emailing [email protected]. This inbox automatically creates a case, allowing the Quality team to track the issue through investigation and resolution.

When submitting a quality issue, please include as much detail as possible, including:

• Customer name
• Product number(s)
• Detailed description of the quality concern
• Any relevant order or ticket references
• Contact(s) for follow-up

Providing complete information up front will help us respond faster and reduce back-and-forth.

Curriculum Ticketing System Update
If a quality issue is submitted through the curriculum ticketing system, the Product team can now reassign that ticket directly to the Quality team.

If you are unsure which team is responsible for resolving an issue, we recommend starting with the curriculum ticketing system. From there, the ticket can be routed appropriately.